About Us

 One Step Ahead & HME, owned by Ed and Lucy Potts, is a home medical equipment provider. One Step Ahead & HME carries a full line of durable medical equipment ranging from hospital beds, oxygen equipment, CPAP/ BIPAP therapy, bililights, mastectomy products, diabetic shoes, quality retail shoes, and much more!


      "Our customers' health and comfort is our top priority. We are here because we care.We want our customers to know that when they come to either of our locations, they will receive compassionate and friendly service with a personal touch." - Ed and Lucy Potts



Qualified Staff

One Step Ahead & HME has been providing medical products and services for this local community since 2005. Our staff has over five decades healthcare experience. With more than ten people committed to the wellness and comfort of the area's individuals, One Step Ahead & HME can provide a very personal level of service. And with several employees carrying certification and licensure from national agencies, we can ensure that our customers receive knowledgeable service in mastectomy fittings, respiratory services, and pedorthic assessments.



At One Step Ahead and HME we have three Certified Pedorthists: Lucy Potts, Christina Simpson, and Kirsten Melton. Certified Pedorthists are trained and certified professionals who are knowledgeable in assessing feet, consulting with the physician, modifying footwear, and employing supportive devices to address conditions that affect the feet and lower limbs.

"Out of 125 Certified Pedorthists in the State of Illinois, having three pedorthists in one location provides a great advantage for the people in our area. Because we have more expert staff, we can schedule more appointments, allow walk-ins when necessary, and can be readily available for the customer's convenience. We are here to help you with a comfortable and healthy fit every time. Whether you are a diabetic and/ or an individual who works on your feet the majority of the day, we can provide a custom fit and experience with the shoe and orthotic that's right for you." - Kirsten Melton, C.Ped




One Step Ahead & HME's Certified Mastectomy fitters consist of Lucy Potts and Christina Simpson. They are trained and qualified to measure, fit, dispense, and adjust external breast prostheses, bras, and related supplies.

"Every patient experience with us is unique because every woman is unique. We are available to work with the patient post-mastectomy to provide the correct form and bra with compassion, understanding, and expertise. It is our utmost priority to provide the patient with a life-changing experience that will help re-instill confidence and dignity." - Lucy Potts, CFm, C.Ped, CPht





Having a Respiratory Therapist on staff at One Step Ahead & HME gives us the ability to care for respiratory patients in our facility and in the home. Neil Austin is trained and certified to assist patients with respiratory needs such as administering and maintaining home oxygen, assisting the patient with CPAP and BiPAP therapy, and other supplies and treatments.

"At the heart of our services is our passion to provide patients with independence and quality of life. Everything we do is not driven by sheer numbers but by quality and excellence. Helping our patients become healthier and independent ensures that they are spending time with family and friends doing what they enjoy." - Neil Austin, RRT, RCP





Our Staff is always available and willing to answer your questions and assist you in any way possible. Our focus is to provide our patients with superior service and custom care.



Billing Department

CSR Department

Warehouse Department






We are accredited by the ACHC, Accreditation Commission for Health Care in Illinois to ensure quality, patient-focused, clearly written standards for our home medical equipment organization. ACHC is a leader for Durable Medical Equipment (DMEPOS) Accreditation. We provide HME services, which is the delivery, set up, and/or maintenance of medical equipment and/or oxygen as well as education regarding the use of the equipment.

We provide Respiratory Care Service by a licensed Respiratory Care Practitioner. RCS is on-going hands on care of the client/ patient which may include an assessment and/ or education of a respiratory condition.

In addition, we provide Fitter Services which includes orthotic/ prosthetic fitting of a variety of products such as diabetic shoes, soft orthotic appliances and post-mastectomy breast prostheses.

What it means to be Accredited

Accreditation is a process in which certification of competency, authority, or credibility is presented. Being accredited, One Step Ahead can assure you that our trained professionals have the skill and judgment to provide service related to the preservation or improvement of the health of individuals or the treatment or care of individuals who are injured, sick, disabled, or infirm.

Code of Ethics

  • We will consistently strive to provide quality services to our patients and to the community in accordance with the highest professional and ethical standards possible.
  • We will abide by Federal, State, and local laws, statutes, rules, regulations, and ordinances, and with federal, state and private payer health care program requirements.
  • We will conduct business professionally and properly, and we will do our best to prevent any fraud or abuse of federal, state or private payer health care programs.
  • We will not discriminate on the basis of age, sex, race, creed, color, national origin, or disability.
  • We will fulfill our obligation to screen, test, manage, and evaluate personnel.
  • We will fulfill our obligation to orient employees to their roles and to provide staff development education to maintain the current knowledge and skills needed to competently serve our patients.
  • We adhere to standards of integrity in advertising, marketing, billing practices, and managing the services we offer.
  • We will assist in admitting, planning, and discharging patients in a manner that will meet the total patient care needs, in cooperation with community resources and agencies.
  • We will not knowingly misrepresent the relationship of the company to other health care providers, institutions, or payers.
  • We will take appropriate precautions necessary to ensure the safety of our employees and patients.
  • We will protect our employees and patients with appropriate insurance coverage.
  • We will take appropriate measures to provide our patients with respect, emotional support, and personal dignity.

Business Hours

Monday-Friday 9:00am - 5:00pm

Saturday 9:00am - 1:00pm

Google Map



Medicare & Insurance Billing

 "Our mission and #1 goal is to care for you." -Lucy Potts


Copyright © 2012-2015 One Step Ahead & HME - All Rights Reserved.